What is Artificial intelligence (AI)?

Artificial intelligence (AI) is technique which enables computers to mimic human behaviour such as visual, speech, decision-making and translation.

Type of AI are:

  • Machine learning
  • Natural language processing
  • Speech
  • Expert system
  • Planning, scheduling, optimisation
  • Robotics
  • Vision

How AI works?

AI works by combining large amounts of data with fast, iterative processing and intelligent algorithms, allowing the software to learn automatically from patterns or features in the data.

How AI benefit business?

  • Virtual assistance (chatbot)
  • Generating business and market insights
  • System automation
  • Predict outcomes based on data analysis

Our artificial intelligence solutions are designed specifically to provide applications that can be applied to various business scenarios.


Van Baker, research vice president said that “By 2020, over 50% of medium to large enterprises will have deployed product chatbots”. - Gartner

What is Chatbots?

A chatbots is an artificial intelligence (AI) program that simulates conversation with human users via auditory or textual methods.

How chatbots works?

A chatbots works in the same way as a human operating a help desk. When a customer asks a question, the chatbots would immediately respond using the information available.

There are two main categories of chatbots:

  • Pre-defined question and answers
  • AI – Machine learning using NLP

The chatbots interaction can takes place on any digital channels such as Microsoft Teams, WhatsApp, Slack, Facebook Messenger, Live chat on website and SMS Texting.

What is the benefit of chatbots?

  • Available 24/7
  • Richer experience
  • Scalable customer service
  • Personalised responses
  • Leverage social media messaging 
  • Reach customers thru messaging
  • Reducing customer waiting time
  • Automate processes

How chatbots can help your business?

Chatbots can be custom-built to meet a range of specific business needs in both business-to-consumer (B2C) and business-to-business (B2B) environments.


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